How the Karoo Cafe Restaurant storefront, powered by Key Chat, handles your information.
Ordering here runs through WhatsApp. When you confirm your identity via WhatsApp login, we store your WhatsApp number and the name you give us.
To fulfil your orders we also keep the Delivery addresses you save, your order history, and — where you choose Collection — the location you collect from. Card payments are processed by our payment providers; we never see or store your full card number.
To find where ordering is confusing or broken, this site records how its pages are used: which screens you open, the steps you take (such as adding to your cart or placing an Order), and errors you run into. It never records what you type, and there is no session replay.
These records stay with Key Chat — no third-party analytics service receives them. They are identified only by internal IDs, never your phone number or name, are used by the Key Chat team solely to improve the ordering experience, and are deleted automatically after 30 days.
Order updates and receipts are sent to you on WhatsApp as part of your order. Marketing messages are separate and governed by your consent in the WhatsApp chat — you can opt out there at any time.
For any questions about your data, or to ask for it to be corrected or removed, message us on WhatsApp — the same chat your orders run through.