How the Karoo Cafe Restaurant storefront, powered by Key Chat, handles your information.
Ordering here runs through WhatsApp. When you confirm your identity via WhatsApp login, we store your WhatsApp number and the name you give us.
To fulfil your orders we also keep the Delivery addresses you save, your order history, and — where you choose Collection — the location you collect from. Card payments are processed by our payment providers; we never see or store your full card number.
We use usage analytics and session replay to understand where ordering is confusing or broken, and to improve the experience. Replays capture how the pages are used; anything you type into a form field is masked and never recorded.
Analytics data is hosted in the EU (PostHog) and is identified only by an internal ID — never your phone number or name. It is used by the Key Chat team solely to improve the ordering experience.
Order updates and receipts are sent to you on WhatsApp as part of your order. Marketing messages are separate and governed by your consent in the WhatsApp chat — you can opt out there at any time.
For any questions about your data, or to ask for it to be corrected or removed, message us on WhatsApp — the same chat your orders run through.