Your customers are on WhatsApp. Now your whole business can be.
Keychat builds custom conversation bots that plug into the systems you already run and answer with live data. Customers order, book, pay, claim and query in the chat they already have open.
Four ready-made products. One platform underneath.
Each one packages the Keychat platform for a vertical, with the conversations, integrations and pricing already worked out. Live in days, not months.
Online orders, table bookings, loyalty and marketing for quick-service restaurants. Sell direct and skip the 30% marketplace cut.
Explore Feast →Quotes, job bookings, reminders, invoices and payments for plumbers, electricians, pool and garden services, aircon, pet grooming and pest control.
Explore Artisan →Ticket sales, guest lists, reminders and door check-in, all inside WhatsApp. No app for your guests, no queue at the gate.
Explore Events →Policy servicing, claims intake, premium collection and document delivery on the channel your customers trust, wired into your core systems.
Explore Finance →Turnkey packages with predictable cost
Each product ships with its flows and integrations already built, and the setup and running costs agreed before we start. You know what you’ll pay from day one. No long contracts, no surprise invoices.
Customisable to fit your business exactly
A product is the starting point, not the limit. Flows, wording, menus and integrations are tuned to how you already operate, and anything the package doesn’t cover, we build in.
None of these quite fit? We build custom.
Your customers already run their lives on WhatsApp. Your systems don’t.
Orders, bookings, claims and questions arrive as messages. Then somebody retypes them into a POS, a CRM or a policy system, and the customer waits. Every handoff costs time, and every unanswered chat costs a customer.
Keychat connects the chat to the systems behind it, so the message is the transaction.
Trusted by the best in the business
Built around your business, not a template.
Every Keychat bot is designed around your real customer journeys. It talks to your existing systems over their APIs, fetches live data the moment a customer asks, and hands over to a person when it should.
How we workYour systems stay.
The chat becomes the front door.
Keychat sits between WhatsApp and your back office. Orders, bookings, payments and queries move between them without anyone retyping a thing.
- Two-way sync with POS, CRM and booking systems
- Payments collected in the chat, settled to you
- Live lookups against your APIs and third-party data
- Human handover when the bot should step aside
Transact. Serve. Grow.
Three jobs every business has, handled inside one WhatsApp thread.
Transact
Orders, bookings, tickets, quotes and subscriptions, paid for in the chat and pushed straight into the system that fulfils them.
Serve
Answers around the clock: where is my order, what does my policy cover, when is the technician arriving. Live data, then a human when it matters.
Grow
Campaigns, loyalty, reminders and referrals that go out on WhatsApp and get read, to a customer list you own outright.
Real numbers from real businesses
Our clients aren't guessing, they're measuring. Here's what Keychat delivers.
Try it yourself
Pick a use case and we’ll show you it live on WhatsApp. Every one runs on the same platform, wired into your systems.
Order for delivery
A customer orders a burger and chips, pays, and tracks the driver, all in one chat.
Try it on WhatsApp →Make a reservation
Book a table, get confirmation, and receive a reminder. No phone calls, no apps to download.
Try it on WhatsApp →Click and collect
Pre-order for pickup, pay in chat, and get pinged the moment it’s ready at the counter.
Try it on WhatsApp →Loyalty stamps
Every paid order stamps a card in the chat. The tenth one is on the house, automatically.
Try it on WhatsApp →Broadcast a special
Send tonight’s special to everyone who opted in, with a one-tap order button underneath.
Try it on WhatsApp →Repeat orders
Weekly water, meal prep or coffee beans on a standing order. Reply to skip a week.
Try it on WhatsApp →Get a quote
The customer sends a photo and a description. You reply with a priced quote they accept in the chat.
Try it on WhatsApp →Book a job
Pick a slot from the team diary, confirm, and it lands in the calendar. No back-and-forth.
Try it on WhatsApp →On-my-way updates
A reminder the day before and a heads-up when the technician is fifteen minutes out.
Try it on WhatsApp →Invoice and pay
Job done, invoice sent, paid by card link in the same thread. Receipt attached.
Try it on WhatsApp →Certificates and compliance
Compliance certificates, warranties and service records delivered to the customer and kept on file.
Try it on WhatsApp →Sell tickets
Browse tiers, pay, and the ticket arrives in the chat as a QR code. No app for your guests.
Try it on WhatsApp →Door check-in
Scan the QR at the gate. The guest list updates live and the bot flags duplicates.
Try it on WhatsApp →RSVPs and guest lists
Invite by WhatsApp, collect RSVPs and dietary needs, and chase the stragglers automatically.
Try it on WhatsApp →Event-day updates
Gate times, weather calls and last-minute changes pushed to every ticket holder at once.
Try it on WhatsApp →Policy status
“Am I covered?” answered live from your policy admin system, not a call centre queue.
Try it on WhatsApp →Claims intake
Photos, details and documents collected step by step, then filed straight into your claims system.
Try it on WhatsApp →Premium collection
Payment reminders with a pay-now link, and a nudge before a debit order bounces.
Try it on WhatsApp →Onboarding and FICA
ID, proof of address and a selfie collected in chat, checked, and pushed to your KYC provider.
Try it on WhatsApp →AI support agent
Answers questions from your own documents, in the customer’s language, and hands over when it should.
Try it on WhatsApp →Stock and availability
“Do you have this in a medium?” answered live from your POS or inventory system.
Try it on WhatsApp →Nearest branch
Route every conversation to the right store, franchisee or region by the customer’s location.
Try it on WhatsApp →Human handover
When the bot is out of its depth, the chat lands in a shared inbox with the full context attached.
Try it on WhatsApp →Reviews and feedback
One question an hour after the order. Happy customers get a review link, unhappy ones get a manager.
Try it on WhatsApp →Pick a product, or have one built.
Either way you get the same platform, the same integrations and the same team running it for you.
Start with a ready-made product
Feast, Artisan, Events and Finance are the platform packaged for a vertical. The flows are proven, the integrations exist, and pricing is published on each page.
- Live in days, set up by us
- Simple published pricing, no long contracts
- Every feature from day one
Your flows, your systems, your rules
For anything the products don’t cover: a conversation designed around your process and wired into whatever you already run, from a legacy database to a modern API.
- Scoped together on a short call
- Integrations built to your systems, not around them
- Managed, monitored and improved after launch
Custom builds, priced in the open.
A free hour to scope it, a once-off build, and a monthly platform fee. All prices exclude VAT.
We sit down with you to gather requirements, map the conversations your customers actually have, and list the systems the bot needs to talk to.
Conversation design, the bot itself and the integrations it needs. The price scales with how complex your use case is and how many systems we connect.
Access to every feature on the platform, with hosting and monitoring included. Starts at R2,000 and scales with your usage.
AI conversations are billed on LLM tokens: R64 per million input tokens and R320 per million output tokens. A typical customer chat works out to roughly R1.50 per conversation. WhatsApp message fees from Meta apply separately.
* This monthly fee applies to fully custom builds only. Turnkey solutions (Feast, Artisan, Events and Finance) have their own pricing packages, published on each product page.
Book a free 20-minute call
Tell us what your customers ask for and what you run behind the counter. We’ll show you what it looks like on WhatsApp and leave you with a no-obligation plan.
Up and running in days, not months
Three steps from first conversation to customers transacting on WhatsApp.
Tell us about your business
A 20-minute call or a WhatsApp chat. What your customers ask for, and what you run behind the scenes.
We design and build
The conversations, the integrations and your WhatsApp Business number, all set up by us.
Go live, fully managed
We run it, watch it and keep improving it. You see the orders, bookings and conversations come in.